Manage WhatsApp conversations, product questions and appointment requests with your team's business information and human oversight.
Help teams handle WhatsApp conversations using business information they have reviewed, with a clear way to involve a person when a request needs judgment.
AutoSay brings conversations, a product knowledge catalog and appointment workflows into one workspace. Teams can prepare catalog data, test assistant replies and take over conversations when needed.
Start with a demo of one workflow. Review the business data, WhatsApp connection, access settings and situations that should be handled by your team before using it with customers.
Review the information used in your workflow and who needs access to it. Our privacy policy and data processing agreement describe the relevant terms and responsibilities.
Start with a small catalog or a single appointment flow. Check the results before expanding the assistant's scope.
Assign conversations, review replies and let a team member take over when a request needs personal attention.
Test the languages your customers use with your own product and service examples. Check terminology and unclear requests as part of setup.
Autosay starts with WhatsApp — but that's just the entry point.
Our focus is the connection between customer conversations and the work a team needs to complete. The areas below describe topics to scope with us. Availability, data access and the exact workflow need to be confirmed for each external system.
Discuss which contact details and conversation outcomes your team needs in its existing CRM, and who should review changes.
Define the source of product information and how updates should be checked. Confirm any shop connection separately from importing a catalog.
Identify the accounting system, required records and approval steps before planning an invoicing or payment workflow.
Choose the questions your team wants to answer and the records available to support them. Agree on useful measures before extending a reporting workflow.
Review our privacy policy and data processing agreement.
Read our privacy policy and contact us about personal data questions.
Review the data processing agreement and the responsibilities relevant to your use of AutoSay.
Configure team roles and review who can access the conversations and settings needed for their work.
Check the terms of service for availability, limitations and applicable conditions.
Use team assignment and human takeover when a conversation needs review or personal assistance.
Confirm your business account, connection method and provider requirements during setup.